Patient Registration
Accurate demographic capture and insurance identification at the point of scheduling and arrival.
One accountable offshore team from patient registration through final payment — with A/R days, clean-claim rate and denial trends reported every month.
We specialise in end-to-end Revenue Cycle Management for hospitals, physician groups, ambulatory surgery centres, clinics, urgent care facilities and professional billing organisations.
Our experienced team helps clients streamline workflows, reduce claim denials, improve collections, improve medical coding accuracy and maximise revenue — while maintaining strict compliance with industry regulations and turnaround times of 24–48 hours.
Each step is documented, owned and reported on so nothing sits in an unassigned queue.
Accurate demographic capture and insurance identification at the point of scheduling and arrival.
Eligibility and benefits verification before service to prevent avoidable denials.
Authorisation requests, clinical documentation submission, follow-up and approval tracking.
Ongoing payer record hygiene, plan updates and coverage change maintenance.
Timely, accurate charge capture with coding review and modifier validation.
Payer-specific scrubbing, electronic submission and same-cycle rejection correction.
ERA and EOB posting, contractual adjustments, patient payments and unapplied cash resolution.
Aged inventory worked by payer and bucket with documented touch notes and escalation.
Root-cause analysis, appeal preparation, payer escalation and prevention changes.
Reduction in Accounts Receivable (A/R) days
Reduction in denial-related write-offs
Faster resolution of appealed claims
Increase in net patient revenue through targeted underpayment recovery
Higher reimbursement for complex claims compared with in-house processing
Standard turnaround time on deliverables
We will come back with a written view of the recoverable balance and the process changes that stop it recurring.